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FAQ
     
General Questions
  What is web hosting
  What is a web site?
  Do I really need a web site?
  How does a web site work?
  Do I have enough bandwidth for my website?
  Why should I join MOS5
     
Domain Name
  What is a domain name?
  How do I change my name servers?
  Why isn't my domain name working?
     
Accounts & Payment
  How do I pay for your services?
  How do I upgrade my account?
  How long does it take to set up my account?
     
Additional Options
  How much do you charge if I want more bandwidth?
  How much do you charge if I want more storage?
  Do you offer a shopping cart?
     
Support
  Is technical support free?
     
Need help building your website?
  MOS5 All-In-One can help you.
     
Questions for MOS5 Cabinet/Backup
  How to access Cabinet
  What is Cabinet Desktop?
  Which operating systems does Cabinet Desktop support?
  Which TCP ports does Cabinet Desktop use to communicate with Cabinet's servers?
  Is Cabinet Desktop secure?
  What is the difference between the Secure and Faster login options?
  Does Cabinet Desktop support file names that use double-byte characters?
  How do I share files and folders from Cabinet?
  Does Cabinet employ automatic virus scanning to protect my data stored?
  Which plan should I subscribe, MOS5 Cabinet or MOS Backup?
     
     
     
     
What is a web host?
A web host is kind of like a landlord - but rather than bricks and mortar, your web host provides you with your space on the Internet. You'll need a quick and reliable computer to keep your files connected to the Internet. And rather than buying your own server, constantly maintain it and keep it updated with the latest software, a web host can take care of all this for you, leaving you with what's important, sharing your information with the world. Along with providing you with space, a web host gives your site e-mail at your domain name and can take care of the technical requests you have.
     
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What is a web site?
A web site represents your organization, your business, or yourself online. It's an opportunity for you to present knowledge, ideas and products to the world. Online, you will become accessible to anybody, anywhere, at anytime of the day.
     
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Do I really need a web site?
These days, almost everybody with a phone line has an Internet connection. And with the vast amount of information available online, many people are using the Internet as their primary source of researching information, companies and products. If you have something that you want people to see, a web site is a necessity. With a web site, you have constant communication with the world. From the most remote location, you can reach people anywhere and develop steady customers worldwide. You would be able to announce upcoming events, post images and get feedback at all times of the day, all over the world. There is no limit to the benefits a web site can provide.
     
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How does a web site work?
Let's say somebody is online and they look up your domain name. This will connect them to what is called a web server. A web server is a very powerful computer that can store many files, including your web site. When they are connected, your files will be presented in the form of your site. So in order for you to get online, you must choose a web server to be hosted by, or a web host, and create the files that will be your web site.
     
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Do I have enough bandwidth for my website?
For your site to use more than 40GB of transfer/bandwidth your site would have to be receiving a large amount of visitors on a daily basis and/or have many pages that are being accessed.
It should be more then enough for a web site that is not excessive in size (amount of pages) or daily traffic.

Example: Every time someone on the Internet views one of your web pages, the size of that page goes towards your bandwidth usage. Below is an example of how many times a page would have to be viewed to reach 40GB of transfer;

page size 30kb = 1,398,101 views (or 46,603 views / day)
page size 40kb = 1,048,576 views (or 34,953 views / day)
page size 50kb = 838,861 views (or 27,962 views / day)
page size 60kb = 699,051 views (or 23,302 views / day)

For 5GB of transfer:
page size 30kb = 174,762 views (or 5,825 views / day)
page size 40kb = 131,072 views (or 4,369 views / day)
page size 50kb = 104,858 views (or 3,495 views / day)
page size 60kb = 87,381 views (or 2,913 views / day)

     
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What is a domain name?
A domain name is a very important aspect of a web site. If the Internet is a map of the world, your domain name is your address. Usually represented by the name of the business or organization starting the site, many sites opt for something clever and memorable to get people interested in their site. This is especially important considering people may have common interest in the same domain name. To help matters, there are different types of domain names. The most common would be ".com" (as in yourdomain.com), but you also have the choice of ".org," or ".net". Unfortunately most short or generic terms are already registered, although there are still plenty of good domains available from the Hong Kong domain registry for .com.hk or .hk names.
     
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How do I change my name servers?
Login to your registrar (variations might occur, depending on registrar).
Replace the name servers listed, with the MOS5 name servers:

Primary : ns1.mos5.com ip:216.193.194.212

Secondary : ns2.mos5.com ip:216.193.207.106
     
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Why isn't my domain name working?
It will take from 24 - 72 hours for your domain name to work after you transfer it to MOS5. This is normal.
If you experience any other problems with your domain name, please
email support.
     
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How do I upgrade my account?
There are no fees for upgrading accounts. We automatically forward any credit toward your account whenever you choose to upgrade. Please contact sales@mos5.com with your domain name, username, current plan, and the plan you'd like to be upgraded/downgraded to. Please also provide us with your billing information so that we can update our systems.
     
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How long does it take to set up my account?
Once your order is received your account will normally become active within 24 hours.
     
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Extra Bandwidth
If you need more bandwidth allocated to your account. You need to preorder it (you will never be automatically charged if you go over your monthly bandwidth allocation). The charge is $40 per extra GB.
     
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Extra Storage
The charge for extra storage is $20 per 100MB.
     
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Do you offer a shopping cart?
Yes, it's offered through our All-In-One package.
     
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Is technical support free?
Technical support is available free to all clients. If you are having a problem with your account we will help you to troubleshoot and correct the problem if necessary. This does not include help with development, fixing script errors or aiding in your website creation in any way (except the All-In-One plan).

We provide telephone and email support, Call us or email support@mos5.com
     
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How to access Cabinet?
Cabinet offers you two access options: The Cabinet Web Interface and the Cabinet Desktop software. The Web Interface is a sophisticated web application designed for your web browser which allows you to access your Cabinet anytime, anywhere. Our special Desktop software allows you to automatically connect to your Cabinet whenever you start your computer and to access it directly from Windows Explorer. You can choose which method best suits the way you work, or you can use both depending on when and where you need your Cabinet.
     
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What is Cabinet Desktop?
Cabinet Desktop is an application that allows you to access your Cabinet directly from Windows Explorer. When you install Cabinet Desktop, it will map Cabinet to your computer. When the software is running and you are connected to the Internet, you can easily drag and drop files and entire folders from your local and network drives to your Cabinet. Whether you are backing up folders containing your critical data or uploading the photos from your latest party, Cabinet Desktop makes it easy to transfer your data to our servers.
     
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Which operating systems does Cabinet Desktop support?
Cabinet Desktop supports Windows 95, 98, ME, NT, 2000, and XP.
Cabinet Desktop is not available for Macintosh or Linux.
     
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Which TCP ports does Cabinet Desktop use to communicate with Cabinet's servers?
Cabinet Desktop always uses port 443 (HTTP-S) to securely transmit your login information. When transferring files and folders, Cabinet Desktop uses port 80 (HTTP) when you select Faster mode and port 443 (HTTP-S) when you select Secure mode.
     
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Is Cabinet Desktop secure?
Yes. Cabinet utilizes robust security measures at several levels, ensuring comprehensive protection. Servers are in a disaster-proof facility protected by full-time security professionals. Cabinet's multi-tier architecture isolates and separates data clusters so that no single point of entry could deliver intelligible information. Login authentication prevents unauthorized file access. Secure Sockets Layer (SSL) is available to protect the transfer of your files and folders.
     
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What is the difference between the Secure and Faster login options?
When logging in using Cabinet Desktop, you can choose between Faster and Secure mode. Using the faster setting, you will be using standard HTTP to send and receive information; the upload and download transfer performance will be faster because the data you are transferring is not encrypted. If you choose the secure setting, you will be using SSL encryption via HTTP-S to transfer your data; the process of encrypting the data will result in slightly longer transfer times.
     
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Does Cabinet Desktop support file names that use double-byte characters?
Cabinet Desktop fully supports different language settings by encoding and decoding multi-byte characters based on your computer's default language preference. For example, if you are running the Simplified/Traditional Chinese version of Windows XP, GB/Big5 filenames will be properly encoded and stored on our servers. Problems may be encountered if you need to access files that have been named using characters foreign to your computer's language settings.
     
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How do I share files and folders from Cabinet?
Cabinet offers powerful file and folder sharing options to collaborate with your team members. You can create shareable URL links to your files and folders and send only the links to your friends using Cabinet's File and Folder Sharing. If you want to go a step further, you can even choose to password protect your files and folders, so that your files can only be viewed by people who are supposed to view them. What's more, you can Write Enable your shared files and folders so that others can modify your files and upload them back to your account (you need to purchase UShare for this feature). You can also view the Activity Logs for these Write Enabled links that tell you who downloaded your shared files and who modified them.
     
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Does Cabinet employ automatic virus scanning to protect my data stored?
Cabinet does antivirus scanning for all uploads and downloads including shared links for the browser based platform. This includes web folders within a browser session.
In other words, when you try to copy data from your desktop on to your account or from your account onto the desktop using Cabinet's browser based applications including web folders and shared URLs, you will not be able to transfer any virus infected files protecting it both ways.
Please note that we use third party antivirus product, reliability of the antivirus effect will depend on the effectiveness of the third party product.
     
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Which plan should I subscribe, MOS5 Cabinet or MOS Backup?
If you need access to files from anywhere, backup files and sharing files/folders with others, MOS5 Cabinet is your right choice. If you just need to backup your files, you should pick MOS5 Backup. If you need help to select the right plan for you, feel free to Call us or email sales@mos5.com
     
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