| FAQ |
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| General Questions |
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What
is web hosting |
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What
is a web site? |
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Do
I really need a web site? |
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How
does a web site work? |
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Do
I have enough bandwidth for my website? |
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Why
should I join MOS5 |
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| Domain Name |
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What
is a domain name? |
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How
do I change my name servers? |
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Why
isn't my domain name working? |
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| Accounts & Payment
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How
do I pay for your services? |
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How
do I upgrade my account? |
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How
long does it take to set up my account? |
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| Additional Options |
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How
much do you charge if I want more bandwidth? |
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How
much do you charge if I want more storage? |
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Do
you offer a shopping cart? |
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| Support |
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Is
technical support free? |
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| Need help building your
website? |
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MOS5
All-In-One can help you. |
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| Questions for MOS5 Cabinet/Backup |
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How
to access Cabinet |
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What
is Cabinet Desktop? |
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Which
operating systems does Cabinet Desktop support? |
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Which
TCP ports does Cabinet Desktop use to communicate with
Cabinet's servers? |
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Is
Cabinet Desktop secure? |
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What
is the difference between the Secure and Faster login
options? |
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Does
Cabinet Desktop support file names that use double-byte
characters? |
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How
do I share files and folders from Cabinet? |
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Does
Cabinet employ automatic virus scanning to protect my
data stored? |
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Which
plan should I subscribe, MOS5 Cabinet or MOS Backup? |
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| What is
a web host? |
| A web host is kind of like
a landlord - but rather than bricks and mortar, your web
host provides you with your space on the Internet. You'll
need a quick and reliable computer to keep your files
connected to the Internet. And rather than buying your
own server, constantly maintain it and keep it updated
with the latest software, a web host can take care of
all this for you, leaving you with what's important, sharing
your information with the world. Along with providing
you with space, a web host gives your site e-mail at your
domain name and can take care of the technical requests
you have. |
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| What is
a web site? |
| A web site represents your
organization, your business, or yourself online. It's
an opportunity for you to present knowledge, ideas and
products to the world. Online, you will become accessible
to anybody, anywhere, at anytime of the day. |
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| Do I really
need a web site? |
| These days, almost everybody
with a phone line has an Internet connection. And with
the vast amount of information available online, many
people are using the Internet as their primary source
of researching information, companies and products. If
you have something that you want people to see, a web
site is a necessity. With a web site, you have constant
communication with the world. From the most remote location,
you can reach people anywhere and develop steady customers
worldwide. You would be able to announce upcoming events,
post images and get feedback at all times of the day,
all over the world. There is no limit to the benefits
a web site can provide. |
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| How does
a web site work? |
| Let's say somebody is online
and they look up your domain name. This will connect them
to what is called a web server. A web server is a very
powerful computer that can store many files, including
your web site. When they are connected, your files will
be presented in the form of your site. So in order for
you to get online, you must choose a web server to be
hosted by, or a web host, and create the files that will
be your web site. |
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| Do I have
enough bandwidth for my website? |
For your site to use
more than 40GB of transfer/bandwidth your site would have
to be receiving a large amount of visitors on a daily
basis and/or have many pages that are being accessed.
It should be more then enough for a web site that is not
excessive in size (amount of pages) or daily traffic.
Example:
Every time someone on the Internet views one of your web
pages, the size of that page goes towards your bandwidth
usage. Below is an example of how many times a page would
have to be viewed to reach 40GB of transfer;
page size 30kb = 1,398,101 views (or
46,603 views / day)
page size 40kb = 1,048,576 views (or 34,953 views /
day)
page size 50kb = 838,861 views (or 27,962 views / day)
page size 60kb = 699,051 views (or 23,302 views / day)
For 5GB of transfer:
page size 30kb = 174,762 views (or 5,825 views / day)
page size 40kb = 131,072 views (or 4,369 views / day)
page size 50kb = 104,858 views (or 3,495 views / day)
page size 60kb = 87,381 views (or 2,913 views / day)
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| What is
a domain name? |
| A domain name is a very important
aspect of a web site. If the Internet is a map of the
world, your domain name is your address. Usually represented
by the name of the business or organization starting the
site, many sites opt for something clever and memorable
to get people interested in their site. This is especially
important considering people may have common interest
in the same domain name. To help matters, there are different
types of domain names. The most common would be ".com"
(as in yourdomain.com), but you also have the choice of
".org," or ".net". Unfortunately most
short or generic terms are already registered, although
there are still plenty of good domains available from
the Hong Kong domain registry for .com.hk or .hk names. |
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| How do
I change my name servers? |
Login to your registrar (variations
might occur, depending on registrar).
Replace the name servers listed, with the MOS5 name servers:
Primary : ns1.mos5.com ip:216.193.194.212
Secondary : ns2.mos5.com ip:216.193.207.106 |
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| Why
isn't my domain name working? |
It will take from 24
- 72 hours for your domain name to work after you transfer
it to MOS5. This is normal.
If you experience any other problems with your domain
name, please email
support. |
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| How do
I upgrade my account? |
| There are no fees for
upgrading accounts. We automatically forward any credit
toward your account whenever you choose to upgrade. Please
contact sales@mos5.com
with your domain name, username, current plan, and the
plan you'd like to be upgraded/downgraded to. Please also
provide us with your billing information so that we can
update our systems. |
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| How long
does it take to set up my account? |
| Once your order is received
your account will normally become active within 24 hours. |
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| Extra
Bandwidth |
| If you need more bandwidth
allocated to your account. You need to preorder it (you
will never be automatically charged if you go over your
monthly bandwidth allocation). The charge is $40 per extra
GB. |
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| Extra
Storage |
| The charge for extra storage
is $20 per 100MB. |
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| Do you
offer a shopping cart? |
| Yes, it's offered through
our All-In-One
package. |
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| Is technical
support free? |
Technical support is available
free to all clients. If you are having a problem with
your account we will help you to troubleshoot and correct
the problem if necessary. This does not include help with
development, fixing script errors or aiding in your website
creation in any way (except the All-In-One plan).
We provide telephone and email support, Call
us or email support@mos5.com |
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| How to
access Cabinet? |
| Cabinet offers you two access
options: The Cabinet Web Interface and the Cabinet Desktop
software. The Web Interface is a sophisticated web application
designed for your web browser which allows you to access
your Cabinet anytime, anywhere. Our special Desktop software
allows you to automatically connect to your Cabinet whenever
you start your computer and to access it directly from
Windows Explorer. You can choose which method best suits
the way you work, or you can use both depending on when
and where you need your Cabinet. |
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| What is
Cabinet Desktop? |
| Cabinet Desktop is an application
that allows you to access your Cabinet directly from Windows
Explorer. When you install Cabinet Desktop, it will map
Cabinet to your computer. When the software is running
and you are connected to the Internet, you can easily
drag and drop files and entire folders from your local
and network drives to your Cabinet. Whether you are backing
up folders containing your critical data or uploading
the photos from your latest party, Cabinet Desktop makes
it easy to transfer your data to our servers. |
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| Which
operating systems does Cabinet Desktop support? |
Cabinet Desktop supports
Windows 95, 98, ME, NT, 2000, and XP.
Cabinet Desktop is not available for Macintosh or Linux. |
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| Which
TCP ports does Cabinet Desktop use to communicate with
Cabinet's servers? |
| Cabinet Desktop always uses
port 443 (HTTP-S) to securely transmit your login information.
When transferring files and folders, Cabinet Desktop uses
port 80 (HTTP) when you select Faster mode and port 443
(HTTP-S) when you select Secure mode. |
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| Is
Cabinet Desktop secure? |
| Yes. Cabinet utilizes robust
security measures at several levels, ensuring comprehensive
protection. Servers are in a disaster-proof facility protected
by full-time security professionals. Cabinet's multi-tier
architecture isolates and separates data clusters so that
no single point of entry could deliver intelligible information.
Login authentication prevents unauthorized file access.
Secure Sockets Layer (SSL) is available to protect the
transfer of your files and folders. |
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| What is
the difference between the Secure and Faster login options?
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| When logging in using Cabinet
Desktop, you can choose between Faster and Secure mode.
Using the faster setting, you will be using standard HTTP
to send and receive information; the upload and download
transfer performance will be faster because the data you
are transferring is not encrypted. If you choose the secure
setting, you will be using SSL encryption via HTTP-S to
transfer your data; the process of encrypting the data
will result in slightly longer transfer times. |
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| Does Cabinet
Desktop support file names that use double-byte characters? |
| Cabinet Desktop fully supports
different language settings by encoding and decoding multi-byte
characters based on your computer's default language preference.
For example, if you are running the Simplified/Traditional
Chinese version of Windows XP, GB/Big5 filenames will
be properly encoded and stored on our servers. Problems
may be encountered if you need to access files that have
been named using characters foreign to your computer's
language settings. |
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| How
do I share files and folders from Cabinet? |
| Cabinet offers powerful
file and folder sharing options to collaborate with your
team members. You can create shareable URL links to your
files and folders and send only the links to your friends
using Cabinet's File and Folder Sharing. If you want to
go a step further, you can even choose to password protect
your files and folders, so that your files can only be
viewed by people who are supposed to view them. What's
more, you can Write Enable your shared files and folders
so that others can modify your files and upload them back
to your account (you need to purchase UShare
for this feature). You can also view the Activity Logs
for these Write Enabled links that tell you who downloaded
your shared files and who modified them. |
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| Does
Cabinet employ automatic virus scanning to protect my
data stored? |
Cabinet does antivirus scanning
for all uploads and downloads including shared links for
the browser based platform. This includes web folders
within a browser session.
In other words, when you try to copy data from your desktop
on to your account or from your account onto the desktop
using Cabinet's browser based applications including web
folders and shared URLs, you will not be able to transfer
any virus infected files protecting it both ways.
Please note that we use third party antivirus product,
reliability of the antivirus effect will depend on the
effectiveness of the third party product. |
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| Which
plan should I subscribe, MOS5 Cabinet or MOS Backup? |
| If you need access
to files from anywhere, backup files and sharing files/folders
with others, MOS5 Cabinet is your right choice. If you
just need to backup your files, you should pick MOS5 Backup.
If you need help to select the right plan for you, feel
free to Call us or email sales@mos5.com |
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